Outstanding client service begins with a full understanding of the client organisation, its business needs and the position to be filled.

• We accept only those assignments in which we are confident of our ability to perform on the assignment.
  
  
• We disclose promptly any conflict of interest known to us and accept assignments only if all affected/related parties have expressly agreed to waive any conflict.
  
  

We partner with our clients in a consultative process, aimed at selecting out-performers.
More specifically:

• We thoroughly evaluate potential candidates before presenting them for an interview with the client. Such evaluation normally includes in-depth interviews in person or by video-conferencing, appropriate preliminary inquiries into references and background, and a careful assessment of the candidates strengths and weaknesses against the specification for the proposed position.
  
  
• We present information about the candidate to the client honestly and factually and include any reservations concerning the candidate that are pertinent to the position.
  
  
• We also advise the client promptly and offer alternative courses of action if it becomes apparent that no qualified candidates can be presented, or that the length of the search will differ considerably from that originally specified.
  
  
• We withdraw from any assignments which are proved to be based on false portrayal of organisations or seem designed to mislead candidates or if the client is unwilling to rectify the situation.
  
  
• We always refrain from the presentation of resumes in the absence of an existing client relationship.
  
  

Our accountability is not only to the client and his business, but also very much to the integrity and value-system of the industry. We are committed to keep a strict vigil and maintain a transparent and non-conflicting relationship.

• We refuse or withdraw from an assignment upon learning of conditions that impair our ability to perform services properly, including actual or potential conflicts of interest unless all affected parties expressly agree to waive the conflict.
  
  
• We provide to you our undivided loyalty as an advocate and professional advisor in the process of negotiating with finalized candidates. Only in exceptional circumstances, and only with agreement in advance of all affected parties, may candidates be presented to more than one client simultaneously.
  
  
• We inform clients of business or personal relationships with candidates that might affect or appear to affect our objectivity in conducting the assignment.
  
  
• We do not accept payment for assisting an individual in securing employment.